Contact Us

Filing a claim is straightforward. Contact our team by phone at (425) 900-4666 or by email at customerservice@selfcarec.com to initiate the process. Our team will guide you through providing the necessary documentation to verify your qualifying event. Once your claim is approved, we process your benefit payment promptly so you receive support when you need it most — not weeks later.

Coverage details, including the activation timeline and any qualifying period, are provided upon enrollment. Please contact our team at (425) 900-4666 or customerservice@selfcarec.com for the most current enrollment terms specific to your membership tier. We are happy to walk you through the full details before you sign up.

A qualifying event is any documented illness or injury that prevents you from performing your regular work duties. This includes acute illnesses, surgeries and their recovery periods, serious injuries from accidents, and other medically documented conditions. Our team reviews each claim individually, and we encourage you to contact us with any questions about whether a specific condition qualifies before you need to file.

Yes. You can contact our team at any time to discuss your membership status. We believe in keeping our relationship with members transparent and fair. If your circumstances change and membership no longer makes sense for you, reach out and we will work with you. Contact us at (425) 900-4666 or customerservice@selfcarec.com.

No. Self Care Center is a community-driven membership organization, not a licensed insurance company. We operate on a community-funded model where member dues are pooled to provide financial assistance to members who experience qualifying illness or injury. This model allows us to provide meaningful support at an accessible price point without the overhead and regulatory complexity of traditional insurance products.

Every member’s monthly dues are contributed to a shared community benefit fund. When a member experiences a qualifying illness or injury, benefits are paid from this pooled fund. We operate with full transparency — members can always inquire about how funds are managed and disbursed. Our model is built on the principle that communities are stronger when they support each other, and that workers deserve affordable access to a real financial safety net.

The Standard Plan ($50/month) provides income replacement of up to $3,000 per month for up to 2 months. The Premium Plan ($99/month) increases income replacement to up to $5,000 per month and adds medical cost coverage of $1,000 to $10,000 to help offset out-of-pocket medical expenses that health insurance does not cover. Premium members also receive priority claim processing and a dedicated support line. Visit our Services page to see a full side-by-side comparison.